1. Return for a product will be accepted only if:
   1. Order is received in damaged condition.
   2. Wrong product is sent.
   3. Part of the order is missing. 

In all of the above cases, customer shall inform us within 72 hours of receiving the order with a  valid image proof.

1. Only products worth same or more value would be eligible for exchange. No refunds will be processed.
2. Exchange product will be dispatched within 48-72 hours of receiving the request.
3.  A reverse pick up will be generated with our courier partner once the return/ exchange requested in accepted.
4. In any case, if a prepaid order is not delivered a refund will be initiated within 3-5 working days via same mode of payment.
5. If a customer wishes to return/exchange a product after 72 hours of delivery, the same should be couriered back at our facility after which a refund will be initiated within 3-5 days of receiving the product back at our warehouse. Courier charges will not be bared by LadakhEssentials.

The tracking details for the same should be shared on [email protected]

1. If an exchange is requested in the above case, order will be dispatched within 3-5 days of receiving the product back at our warehouse.To return/exchange a product call our customer Care Team on +91-9906106543 (Working hours: Monday to Saturday, 10:00 am to 05:00 pm) or email us at [email protected]

How do you return?

Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in selected locations, which fall under the service network of our courier partners.

Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchases on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Shipping Address for self-ship product/s:-

Address :    Ladakh Elixir Oil, Skara Yokma, Near GH Road, Leh, U.T Ladakh- 194101